National Financial Ombud (NFO) - Banking
A Code of Banking Practice exists to govern banking relationships.
Financial Advisory and Intermediary Services Ombudsman
Resolve disputes between the bank and you.
Consumer Goods and Services Ombudsman
Resolving consumer goods disputes effectively and independently.
The Credit Ombudsman resolves complaints that impacts a consumer's credit bureau information negatively.
Contact Details
Call Centre: 0861 OMBUDS (0861 662837)
The CGSO enforces the Consumer Goods and Services Industry Code of Conduct by receiving and dealing with consumer goods complaints.
Contact Details
Sharecall: 0860 000 272 (CPA)
Email: info@cgso.org.za
Physical address:
Association House
Bond Street Business Park
Cnr Bond / Kent Street
Randburg
The NFO is an umbrella Financial Services Ombud scheme formed by the amalgamation of 4 separate previously existing South African Ombud Schemes: the offices of the Banking Ombud (OBS); the Credit Ombud (CO); the office of the Long-term Insurance Ombud (OLTI); and the Short-Term Insurance Ombudsman (OSTI). The NFO's services are provided free of charge.
National Financial Ombud (NFO), together with fair and just outcomes, strives to manage the relationship between the bank and its customers. If you remain unhappy with the resolution of your matter, you are at liberty to complain to the NFO.
National Financial Ombud (NFO) is alternative dispute resolution body, and its mandate/powers are outlined in its terms of reference. The terms of reference are on the NFO website www.nfosa.co.za
The NFO is tasked with adjudicating matters between banks and banking customers in a fair, quick and impartial manner.
National Financial Ombud (NFO) contact details
Address110 Oxford Road, Rosebank
NFO Call Centre: 0860-800-900
Email:
info@nfosa.co.za
website:
www.nfosa.co.za
The FAIS Ombudsman resolves disputes between the Bank and its customers.
Claims can only be lodged with the Ombudsman if:
Contact details
Telephone: 012 762 5000
ShareCall: 086 066 3274
Email: info@faisombud.co.za
Website: www.faisombud.co.za
Physical address
125 Dallas Avenue Menlyn Central,
Waterkloof Glen
Pretoria 0010
Postal address
PO Box 41
Menlyn Park
0063
Compliments and complaints
We pledge our commitment to giving you great service and helpful information. Get all the contact information if you need to contact us.
NCC is regulated by the Consumer Protection Act (CPA). The NCC implements the rights in the CPA by resolving disputes relating to consumer rights.
Contact details
Telephone: 012 940 4500 / 0860 026 6786
Contact details:
The Director: Market Regulation, The JSE Limited
One Exchange Square
Gwen Lane
Sandown
2196
Private Bag X991174, Sandton, 2146
Telephone: +27 11 520 7000
Email:
info@jse.co.za
The National Credit Regulator (NCR) is responsible for the regulation of the South African credit industry.
Contact Details
Telephone: 011 554 2600
Responsible for the regulation of the South African credit industry
Implements the rights in the CPA by resolving disputes relating to consumer rights.
The regulatory framework that governs the JSE's role as a market regulator.
